Refund Policy

At Perfectly Average, we aim to keep our customers happy and satisfied at all times. However, if you are not satisfied with your purchase, feel free to reach out to our customer support team. They will be happy to assist you with our refund policy. Write to us at support@perfectlyaveragejewellery.com.

ELIGIBILITY FOR REFUND

If you experience any Defect/damage with your product, you are eligible for a full refund. To initiate the refund process, please notify us within 48 hours of receiving the product.

REFUND PROCESS

• You have 48 hours from the day that you receive your package to initiate refund request

• Email us at support@perfectlyaveragejewellery.com to file your request

• Kindly use this format for your email’s subject line: “Refund Request for Order #(order number goes here)”

• Attach images / videos that highlight the area that is damaged / defective

• We will initiate the return for you

• We will notify you via email when the return is initiated. Kindly keep the item(s) packed in its original packaging for the pickup. 

PROCESSING TIME FOR REFUND:

Allow us 10 days working days to receive, review and initiate your refund. Email notification will be sent to you after it has been processed. 

CONDITIONS FOR REFUND

To be eligible for a refund, please ensure that:

• You notify us within 48 hours of receiving the product.

• The product is in its original condition, with all tags and packaging intact.

• You provide proof of purchase and a detailed description of the quality issue.

By purchasing from Perfectly Average you acknowledge that you have read, understood, and agree to our refund policy.